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Frequently asked questions

Answers before and after you buy. Filter by keyword if you want to find something specific.

Before you buy

Choosing the right product and understanding access.

Delivery depends on the product you selected. You will get access on your account page and a copy by email after payment confirms. Delivery may be account credentials, an activation code, or instructions to upgrade your own account — the exact method is stated on each product page before you buy.
Shared plans give you login details to an account used by multiple customers. Certain settings may be restricted. Private plans provide a dedicated account or upgrade your own, without sharing with other users. The access type is always stated clearly on the product page.
Many products work worldwide, while some have regional restrictions. Check the region shown in the plan name and product description. If it is unclear, contact support before ordering and we will confirm.
Yes. Creating an account lets you access your purchases, track warranties, manage wallet balance, and contact support with your order reference. It takes less than a minute.
Each product page lists available durations and what each one includes. If you need help picking, message us — we will recommend the best plan for your use case.

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After you buy

Delivery, warranty, and getting help with your order.

Most digital products arrive within seconds to minutes of payment confirmation. Some product types — account upgrades, regional setups — can take up to a few hours. Check your order page for live delivery status.
Warranty coverage matches the duration of the plan you purchased. If access stops working within that window, contact support with your order reference — we will replace or fix it.
Replacements are available for eligible products when access stops working during the warranty window. Refunds are only issued in specific cases (see our refund policy). Contact support with your order reference and we will help as fast as possible.
Contact support with your order reference and a screenshot of the error. If it is covered under warranty we will either replace the account or fix the issue for you.
Email support or message us on Telegram. Include your order reference and product name so we can locate your order immediately and resolve it fast.

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Send us a message

Fill in the form and we'll get back to you as fast as possible. Include your order reference if you have one — it helps us help you quicker.

  • Human replies, not bots — every message is read by our team.
  • Most messages answered within a few hours during working days.
  • Order reference and product name help us resolve issues faster.

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Help center

Answers to common questions about delivery, warranty, and refunds.

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